Our company wants to play a pioneering role in the field of digital customer contact, both via telephone, chat, web, and social media. That is why, among other things, we are moving away from the traditional menu in an IVR and will focus in the coming years on 'Conversational IVR' (voicebot), i.e. recognizing (Speech-to-text + NLP) what the customer is asking in order to guide him to the right solution. On our website, via messenger and other digital channels, we will first try to help the customer via a chatbot before redirecting them to an operator.
To support the operator we also work on supporting flows to help him or her solve complex issues easier for our customer .
Within the Center of Excellence "IVR and digital automation" we are looking for an enthusiastic colleague with entrepreneurial spirit and perseverance who will be responsible for the configuration and implementation and follow-up of projects and requests regarding our digital automated flows.
To apply for this job, please complete the form below and join your resume. This instantly places your information into our database. Once we have received your information, we will be in touch by e-mail or phone. If you have not heard from us after 3 working days, please call us!
Thank you for your interest in working with Harvey Nash and we look forward to assisting you in your job search!