Helpdesk ICT Technician Reference number: 2409

What you'll do

• Handling incoming phone calls, web cases and emails with enquiries from internal and external customers and around specific products for professional customers.
• Ensuring correct dispatching of an incoming issues to the various technical departments.
• Inform the customer about the status of his request and the solution of his incident.
• Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions.
• Ensuring good follow-up of interventions in the field.
• Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction.

Profile

• Customer oriented: You will provide support to large entities (corporations & governments). Clear & efficient communication are a must in providing a great customer experience.
• Team player: you will work in a tightknit environment in which colleagues self-regulate and assist each other.
• Punctual: Because we provide 24/7 support to our customers, a strict work schedule is in place.
• Efficiency: You are able to detect and/or assist in improving existing procedures and work instructions.

Required skills

• Passion for IT and eager to learn.
• Technical insight.
• Be able to work with Office 365 applications.
• Good command of the Dutch, French & English language: Written & spoken.
• Being able to provide customer-oriented communication on the phone, via email or E-ticket.

What's in it for you?

• Working hours:
  - willing to work shifts in a 24/7 shift system.