Helpdesk ICT Technician Reference number: 2409

  • Online since: 20-09-2022
  • Sector: IT
  • Region: Brussels
  • Start: 03-10-2022 | End: 30-12-2022
  • Category: IT

What you'll do

  • Handling incoming phone calls, web cases and emails with enquiries from internal and external customers and around specific products for professional customers.
  • Ensuring correct dispatching of an incoming issues to the various technical departments.
  • Inform the customer about the status of his request and the solution of his incident.
  • Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions.
  • Ensuring good follow-up of interventions in the field.
  • Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction.


  • Customer oriented: You will provide support to large entities (corporations & governments). Clear & efficient communication are a must in providing a great customer experience.
  • Team player: you will work in a tightknit environment in which colleagues self-regulate and assist each other.
  • Punctual: Because we provide 24/7 support to our customers, a strict work schedule is in place.
  • Efficiency: You are able to detect and/or assist in improving existing procedures and work instructions.

Required skills

  • Passion for IT and eager to learn.
  • Technical insight.
  • Be able to work with Office 365 applications.
  • Good command of the Dutch, French & English language: Written & spoken.
  • Being able to provide customer-oriented communication on the phone, via email or E-ticket.

What's in it for you?

  • Working hours:
    - willing to work shifts in a 24/7 shift system.
Apply now
Victoria Bunina Recruiter
02 629 77 73
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