Junior First Line Helpdesk Reference number: 2220

  • Online since: 23-02-2022
  • Sector: Telecom
  • Contract type: Indefinite
  • Region: Brussels
  • Job type: Full-time
  • Category: IT

What you'll do

  • Handling incoming phone calls, web cases, and emails with inquiries from internal and external customers and around specific products for professional customers;
  • Ensuring correct dispatching of incoming issues to the various technical departments;
  • Inform the customer about the status of his request and the solution of his incident;
  • Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions as well as ensuring good follow-up of interventions in the field;
  • report recurring problems -provide support to colleagues to have a good impact on customer satisfaction.


  • You are willing to work shifts in a 24/7 shift system;
  • You are open, creative in solving issues, and flexible;
  • You are both self-sufficient as a full-fledged team player, depending on the situation.

Required skills

  • Passion for IT and eagerness to learn (IT infrastructure, basic IP knowledge,..);
  • You have the necessary technical insight to solve IT-related problems;
  • You are able to work with Office 365 applications;
  • You are bilingual Dutch and French, knowledge of English is an asset.
Apply now
Victoria Bunina Recruiter
02 629 77 73
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