freelance
On-Site Support Specialist Reference number: 1577
Published: 14-10-2020, 16:06
Region: Wavre
Sector: Pharmaceutical
Job description
The On-site Support Specialist is the forefront of representation for technical services to the customer. The job holder needs to be able to communicate clearly the methods of operation that are required as well as successfully implement them.
What you’ll do
  • Analysis and investigation of problems
  • Repair, substitution or replacement of faulty hardware if necessary
  • Testing and error checking of solutions
  • Follow-up with Customer after the solution has been implemented
  • Transportation of equipment (including pickup and drop off to 3rd parties if necessary)
  • Give Technical Support for Internal and External Events , conference calls and Webex
  • Give Technical Support for Audits and Inspections Events
  • Gives a specific support to the Executive Team
Profile
  • Must have excellent verbal English and French communication skills
  • Must wear steel toe, footwear and conform to uniform standards in some areas
  • A valuable onsite PC Technician has the ability to communicate with the customer the methods to be used, the solutions to be provided and then uses the resources available to them to execute the process
  • Computer science degree / engineering degree or equivalent would be useful.
Required Skills
  • Practical knowledge of internal components of workstations to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports.
  • Able to troubleshoot all technical incidents, give the solution to the end-users or give the correct diagnostic to the repair companies
  • Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, screens and Cisco phones
  • Good knowledge of all new mobile technologies (IPad, IPhone and all other Smartphones Devices)
  • Practical knowledge of all currently available Windows operating systems to include installation and recovery of all current versions
  • Practical knowledge of most major PC software including Microsoft Office, Outlook, Skype and Internet browsers
Interested? Send us your resumé
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