permanent
Customer Engineer 1st line (Junior (1-3)) Reference number: 2124
Last update: 23-11-2021, 16:14
Region: Zouterwoude
Sector: Finance
Job description
As Customer Technical Support (and Field Services) Engineer you must be technically savvy and willing to acquire in depth understanding of the entire product suite used by our customers: Sharing your knowledge and expertise with both customers and colleagues will be an important part of your job, that’s why our ideal candidate is a team-player and has excellent communication skills. We work with an agile mindset where change is part of our daily life, so we expect you to adapt fast and be a promoter of continuous improvement in our services and products. You must also be able to think swiftly and analytically in case of crisis and incidents, inspiring confidence to our customers and peer- colleagues.
What you’ll do
  • Investigate together with internal parties, to establish the root cause of problems reported by our customers and provide end-to-end service support, retaining end-to-end ownership of your cases
  • Build and maintain customer relationships and increase customer satisfaction by performing checks of their operational environment and giving recommendations for improvement
  • Participate in service and products improvement projects and drive project deliverables
Profile
  • A Master or Bachelor degree in IT/Engineering/Computer Science or equivalent.
  • Teamplayer
  • Autonomous
  • Good communicator
  • Good listener
  • Problem solver
Required Skills
  • Strong English written and spoken communication skills
  • Technical certifications or proven skills in any of the following fields:
    TCP/IP protocol and technical implementation (such as NAT, routing)
    SSO, RADIUS, LDAP integration with applications
    Windows, Unix , Linux, AIX, Solaris, Rhel administration
    Oracle databases, MQ series and/or IBM WebSphere
    User or Administrator of SAP, SalesForce, ServiceNow.
    Java, XML and SQL knowledge
  • Experience in a technical customer support environment
  • Experience in Financial Services, Banking or similar
  • Familiarity with ServiceNow (CSM)
Interested? Send us your resumé
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Thank you for your interest in working with Harvey Nash and we look forward to assisting you in your job search!

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