freelance
ICT Application support Reference number: 593
Published: 07-11-2018, 09:35
Region: Zaventem Airport
Sector: Aviation
Start: 03 Dec 2018    End: 02 Dec 2019
Work experience: 5 years or more
Job description
Coordinate and execute regional (Europe) and local (Belgium) ground handling and cargo applications support in
line with the company global ICT Service Management (ITSM) processes; represent ICT function towards
application users. Maintain and support the company ground handling and cargo applications and their lifecycle in
coordination with local operations and regional/global ICT functions.
What you’ll do
  • Support The company ground handling and cargo operations with application usage, configuration, testing
    and training at regional and local level.
  • Ensure 24/7 operation of the company applications and emergency response/incident resolution
  • Support Global User Help Desk (UHD) with incident, request, problem and change handling; provide end user
    application support and resolve issues in line with UHD and ITSM practices
  • Manage application security, access and user accounts
  • Manage application data workflow across database platforms and interfaces
  • Coordinate with business functions, ICT management and UHD in application performance, configuration,
    maintenance and incident prioritization and resolution
  • Work with global ICT functions to ensure successful updates, rollouts and User Acceptance Tests in
    alignment with ICT Release Management
  • Create and maintain a complete applications inventory and documentation
  • Provide end user applications training, create instruction material and coordinate user communities
  • Continuously improve and optimize applications landscape for standardization, cost-efficiency and lifecycle
  • Liaise between the company and all providers, partners and 3rd parties on application matters
  • Support The company global ICT in local and regional project execution
  • Quality, safety & environment:
  • Draw the attention of staff to all safety, quality & environmental requirements and all relevant legal
    stipulations. Verify compliance thereof. Take the appropriate measures if the safety, quality and/or
    environmental requirements and/or the legal stipulations are not respected or if the compliance thereof cannot
    be ensured. Respect the Safety, Quality & Environmental Policy of the company Belgium.
Profile
  • B.Sc. or higher degree in a relevant technical field
  • Minimum 5 years of conceptual and practical experience of various operational applications areas; experience
    in aviation industry and with airport systems is considered an asset
  • Strong skills in Oracle, SQL and web applications; previous programming experience is an asset
  • Good written and spoken English (mandatory), Dutch or French
  • Good level of generic ICT skills; ITIL and Business Intelligence experience an asset
  • Ability to work with global ICT service partners in an international setting
  • Willingness and ability to work internationally and with different cultures
  • Flexibility on availability and work schedule; occasional travel within region expected
Required Skills
  • Oracle
  • PL/SQL
  • Experience in Business Intelligence is considered an asset
What's in it for you?
  • We offer a challenging, instructive and rewarding job with a rich variety of social interactions both internal and external to the company's organisation and with development opportunities based on your experience, skills and performance.
Interested? Send us your resumé
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