freelance
Junior/Medior Network & Telecom Engineer Reference number: 649
Published: 05-12-2018, 17:19
Region: Brussels
Job description
The Network and Telecom Engineer handles all network and telecom incidents. He is also responsible for implementing standard changes ( MAC : Move, Add , Change ). The network engineer will proactively monitor and manage the corporate network and telecom infrastructure. The network engineer will also implement and manage small projects.
What you’ll do
  • Incident Management:
    Initally all calls/incidents are taken by the Service Desk, in case they are network related the calls/incidents are passed on to the network and telecom team.
    The management and follow-up of incidents is done via the ServiceNow application. The network and telecom engineer will manage the incident queue and document all incident activities in the application.
    The network and telecom engineer will manage the incidents according to the defined priority and SLA timers.

    Management of the alerts generated by the monitor and management applications of the Network and Telecom team (snmp monitoring ). In case that an alert has a business impact and incident is created and the incident management procedure is followed.

    Management of the shared mailbox of the network and telecom team. The shared mailbox is used for all operational communications with the different teams and suppliers.
  • Configuration Management:
    Maintain infrastructure devices configurations, execute backup and restore policies.
    Maintain the Configuration Management Database in ServiceNow. Maintain specific network and telecom configuration management applications and databases.
  • Service Level Management (SLM), ticketing, follow-up and escalation to suppliers:
    Dispatching problems to the appropriate internal or external resources , suppliers and underpinning contractors.
    Escalate incidents internally when SLA timer of the supplier is reached.
  • Change management:
    Administer implement and follow-up basic and procedure-supported changes on network and telecom infrastructures.
    All change activities will be documented by the network engineer in ServiceNow. Financial aspects of the changes will be documented in SAP.
    Documentation and creation of procedures for recurrent changes together with the senior network engineer.
  • Documentation, procedures and work instructions:
    Advise on, review, develop, maintain and update internal procedures and work instructions.
Profile
  • Languages : be able to communicate in Dutch , French and English
  • Stress resistant
  • Flexible
  • Planning
  • Personal time management
  • Management of suppliers and providers
  • Documentation
  • Reporting
Required Skills
  • Cabling knowledge : copper and fiber technologies
  • Telecom provider knowledge : pstn, isdn , PRA, Xdsl, ..
  • Knowledge of TCP/IP
  • Network experience : routers and switches , preferably CISCO and Huawei
    ( catalyst switches/routers , wireless controllers and access points , nexus, ..)
  • Experience with telephony systems ( PBX, Digital , DECT, IP ), preferably Alcatel
  • Experience with video conferencing systems preferably Polycom
    (VBP, DMA , RMX, HDX7000/8000 series )
  • ITIL
  • Microsoft Office : word , excell , access , powerpoint , visio
  • Knowledge of Server technology ( microsoft , linus , hyper V , ..) is a plus
  • Knowledge of Firewalls ( Palo Alto , Checkpoint ) is a plus
Interested? Send us your resumé
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