freelance
Knowledge & Learning coordinator Reference number: 657
Published: 11-12-2018, 11:33
Region: Brussels
Sector: Financial
Job description
Our technical teams deliver new IT solutions and improve existing applications for both our internal and external clients. We deploy changes into the production environment in a controlled and structured way that doesn’t compromise production stability and we ensure application production support.
Our non-technical people maintain the maturity of the IT project delivery with appropriate controls in line with the group’s risk appetite and reducing development and running costs.
The client has embarked upon an enterprise-wide business transformation process using “Lean” principles, and by taking a holistic view on all management processes.
We are currently looking for a Knowledge & Collaboration operations coordinator who will coordinate and provide support, help, training to deliver the K&C program.
What you’ll do
  • Supports internal clients on knowledge management organization, including process, roles and responsibilities, for consuming, sharing, collaborating on, improving, maintaining, and governing knowledge transfer and permanent documentation assets.
  • Identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labeling; meeting with focus groups.
  • Plans information architecture by studying the site concept, strategy, and target audience; envisioning architectural scheme, information structure and features, functionality, and user-interface design; creating user scenarios; designing information structure, work- and dataflow, and navigation; evaluating information representation; conducting creative meetings.
  • Organizes information by translating user behavior into media structure and elements; crafting interactive experiences; producing workflow diagrams, user scenarios, flowcharts, and storyboards; preparing interaction models, navigation rules, organization of information, and site maps; coordinating with clients and other stakeholders
  • Validates information delivery by developing and completing usability test plans; evaluating traffic patterns; studying user feedback
  • Updates job knowledge by tracking research regarding information architecture, web design and usability; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Profile
  • Excellent communication and diplomatic skills
  • Excellent English communication/presentation skills (both verbal and written)
  • Excellent analytical and problem solving skills
  • Strong self-management and self-driving capabilities
  • Strong team spirit and emotional intelligence
  • Customer focused and process oriented
  • An independent thinker
  • Assertive/persuasive (Illustrate own line of reasoning with examples, defend spontaneously own position, proposal or decision when challenged, …)
  • Self-development oriented (gather information on new trends in own field of expertise, eager to acquire new knowledge and widen own experience,…)
  • Striving for excellence and Continuous Improvement
Interested? Send us your resumé
To apply for this job, please complete the form below and join your resume. This instantly places your information into our database. Once we have received your information, we will be in touch by e-mail or phone. If you have not heard from us after 3 working days, please call us!

Thank you for your interest in working with Harvey Nash and we look forward to assisting you in your job search!

Only PDF, max. 10MB

Only PDF, max. 10MB