permanent
On- Site Support Specialist Reference number: 735
Published: 28-01-2019, 11:59
Work experience: >2 years
Contract type: permanent
Job type: Employee
Job description
Onsite Support resolves cases, called in from the user, in close cooperation with the user at site , in order to ensure the continuity of the user's everyday tasks.
Onsite Support carries out the 1st-level-support, according to the support process and other competence areas agreed with the customer.

Specific for this role :

Onsite IT Support in Shifts ( 5h35 till 22h ) for Time Critical Support ( Factory ) in Gent.
Availability is a key aspect in the Support organization as users need to be able to contact the Support team for urgent issues
Up to date administration ( ticketing tool ) is another important aspect
Communication is very important in this role , to the users and to the technicians in the Remote Team and in the other GROUP IT teams
What you’ll do
  • Resolve incoming problems that are called in from the user via Remote Team , in close cooperation with the user at site and answer how-to questions from the user so that the user is able to continue his tasks.
  • Do the setup and the maintenance of the hardware and the applications that are used by the involved customers
  • Support in projects and requests for which the customer asks assistance and advice.
    Assist in increasing the efficiency and quality of the work within Time Critical Support internally, in order to work cost efficient
  • Be Local Key person ( Site Technical Contact) within Time Critical Support for specific applications and infrastructure
Profile
  • First Line On Site Support for Factory IT-Related cases
  • Local Key person ( Site Technical Contact) within Time Critical Support for specific applications and infrastructure
  • Willing to work during shifts (for this job especially late shift) and very occasionally in weekends.
Required Skills
  • General IT-knowledge: Extensive IT-knowledge of Network and good IT-knowledge of servers, PC's, Windows W7/W10
  • Good communicative skills
  • fluent in Dutch and English
Interested? Send us your resumé
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