freelance
Business Analyst Digital Enablers Reference number: 816
Published: 15-03-2019, 16:44
Job description
We are looking for a "Business Analyst Digital" within the Digital & Segmented Marketing Department of EBU (Enterprise Business Unit)
What you’ll do
  • You are looking responsible for the delivery of detailed business requirements for EBU's business roadmap of the digital sales tools used by EBU's salesforce (based on Salesforce Salsecloud)
  • You are in constant contact with the various business stakeholders within EBU to cupture their diital sales & servicing requirements. You clearly understand, challenge and document the 'what', 'why' and the 'when' of these needs
  • You assure clear articulation of business needs towards the delivery teams (etransformation/IT/customer operations) and follow up on their delivery (in scope <>time<>budget)
  • You participate in end user acceptance testing
  • In all your deliveries you guard an optimal digital customer experience and drive digital user adoption once implemented
  • Due to the large scope (authentication, ordering, case mgt, billing, ...) you carry this responsibility together with another colleague Business Analyst (also being hired)
  • What makes the job difficult to perform & what makes the job attractive?

    The EBU market is very diverse market going from small ME companies of 10 employees to large corporate companies with > 10.000 employees. The EBU customers are amongst the most profitable and demanding customers, and are thereby the permanent focus of the competition. Whatever their size and sector, they all want to be recognized as "special", with specific, targeted communcation and offers.

    The organization has chosen for a #shifttodigital strategy. For the Enterprise Business Unit of the company (EBU), this means that the company wants its enterprise cutomers (+10 employees) to experience it as a digital service provider, with a human touchwhere required. The current level of digitalization of cutomer touch points with enterprise customers is still loo low. The difital ambition of EBY is to radically adopt digital marketing to generate qualified leads, to enable our sales with a state-of-the-art AL-enables CRM (Salesforce) and to have the enterprise cutomer to adopt a 'digital default' mindset, where the first thing he/she thinks about to interact with the company is to go online. In this role you will be in the heart of this transformation.
Profile
  • Strong collaboration skills, bridge builder, real team player
  • Strong analytical skills
  • Results / KPI's oriented and works very structured, has an eye for details and is not afraid to dig deep into facts & figures
  • Has the ability to work independently, thinks out-of-the bos, is undertaking, proactive and a challenger
  • Thinks "customer first"
  • Pragmatic and concrete
Required Skills
  • You have a first experience with digital projects from a business perspective (website optimization, digital serlf servicing, web shops, digital UX, ...)
  • You are genuinely interested in digital trends
  • You have sufficient IT skills to interact efficiently with IT colleagues
  • You have excellent synthesis, writing skills
  • You're fluently bilingual Dutch / French AND English (must)
Interested? Send us your resumé
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