freelance
System support in Regulatory Affairs Reference number: 1210
Published: 27-11-2019, 14:18
Sector: Pharmacology
Job description
One of our client in Woluwe-St-Lambert is looking for a Service Desk

Scope of the mission ?
The Regulatory System Support is responsible to ensure regulatory systems in the EMEA region primarily are maintained and operate effectively. He/she will work within the Regulatory Affairs Operations International – EMEA team, based in Brussels under the supervision of the business process and information management leads for these systems.
What you’ll do
  • Your tasks will be :
  • o Support : [40-50%]
     - helping RA systems kept up to date for EMEA region
     - how to do RA tasks in the system
     - production of a new version of the system
  • o Training development, maintenance and delivery for groups up to 20/30 p in English [20-30%]
  • o Process development/management [20-30%]
  • Tasks involve:
    • Support process development, maintenance and improvement projects that ensure system performance and enabling new capabilities
    • Provide daily support that consist of managing end-user access, addressing queries and problems and support their resolution. Qualify the issues to be escalated to different levels of support teams.
    • Develop training material and deliver training to business end-users
Profile
  • IT Degree
  • Good knowledge in Regulatory Affairs
  • MS Project level : Excellent
  • Great level in Excel
  • SharePoint
Required Skills
  • • Sharepoint 365
    o Advanced MS-Excel use: design of pivot tables and graphs
    • Veeva Submissions archive
    • Opentext - Documentum D2
    • Appian
  • • Proven Change Management experience
    • Strong interest in supporting the development of training materials and delivering trainings, either virtually and/or face to face.
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