freelance
Senior Network Operations Manager Reference number: 1277
Last update: 20-01-2020, 14:58
Region: Brussels
Sector: Energy
Job description
In a model where infrastructure is mainly sourced “as a service”, the Network Voice CTI Operations Senior Manager holds operational accountability for:
• Operations for all services related to Network Voice and CTI.
• Ensuring the technical integration of the different network components in performant solutions
• Controlling the Network architecture robustness, performance, resilience
• Controlling the security compliancy of the Network Voice CTI infrastructure and software implemented by the suppliers
• Delivering Network Voice CTI projects
• Contributing to business projects relying on Network Voice CTI services following the standard Project Delivery Life cycle.
• Assessing the robustness and future proofness of new technologies proposed by suppliers.
• For Network Voice CTI availability Management
• For Network Voice CTI capacity Management


He is a key contributor to IT and Business processes continuity.

He supports all the other IT processes which relies Network Voice CTI services.
What you’ll do
  • Controlling that Network provisioning and decommissioning process meets service levels requirements for LAN/WAN/MAN/LPWAN/ WLAN……
  • Providing operations and administration requirements and policies
  • Controlling that operations and system administration procedures are developed and documented
  • Controlling that Operational dashboards are developed and documented
  • Providing consolidated operations Dashboard
  • Auditing that operations and administration policies for compliance with the client's policies
  • Controlling that system administration procedures are developed and documented
  • Controlling that Backup and recovery services are developed, implemented and executed as required
  • Implementing the Network monitoring tools
  • Defining maintenance schedules and controlling they are executed according requirements
  • Controlling that On-site support and facility management procedures are defined and executed according requirements
  • More specifically controlling that Data Center Networking Services, Web Application load balance services, Network Time Protocol Services, Dynamic Host Configuration Protocol Services, Domain Name System Services, IP Address Management Services, Connectivity services are delivered according to service levels
Profile
  • Comfortable in a multi-cultural environment.
  • Ability to advise and interact with all levels of management
  • Can resist to business pressure
  • Organisational skills in order to manage and prioritize work and initiatives under deadlines
  • Excellent communication (written and oral) and presentation skills
  • Supportive driving source for your environment
  • Strong influence and negotiation skills
  • Stress resistant and demonstrate patience, tolerance and resilience
  • Comfortable in Operating in a fast-changing environment as a change enabler to internal clients
  • Ability to work creatively and analytically in a problem-solving environment, critical and constructive
  • Customer Focus: Flexibility and ability to cope with non-standard working hours when required
  • Business oriented – always acts by putting actions in perspective of targeted business results
  • Delivers results – Balances Immediate and Long-term Priorities- sense of urgency when needed
  • Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities
Required Skills
  • Deep understanding of Network technologies and TELCOS offers
  • Deep understanding of Infrastructure components
  • Deep understanding of public cloud model and connectivity
  • Process design
  • Master’s degree (preferably IT) or gained equivalent knowledge by relevant work experience
  • At least 10 years of work experience in IT Infrastructure/Network Service Management
  • Understands IT Service Management product (ServiceNow – Remedy - …)
  • Has fair ITIL Lifecycle knowledge and Service Level Management skills. Knowledge of ITIL Lifecycle V3 is mandatory (Foundation + additional certificate)
  • Is business proficient (B2+) in English and fluent either in Dutch or French.
Interested? Send us your resumé
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