freelance
Process Specialist (Medior) Reference number: 1485
Last update: 31-07-2020, 09:53
Sector: Telecommunications
Job description
Our client is currently doing a large new project, but is looking for some expertise to clean out their processes. You lead the development of complex cross-functional and cross-departmental end-to-end processes, both for product launches, process improvement initiatives (customer satisfaction, operational efficiency, simplification) and technical projects.
What you’ll do
  • You coordinate the process part in projects from preparation (scope, planning, goal, resources) to implementation (follow-up, efficiency, result) in order to implement qualitative process changes in the most effective way in a structured, comprehensive and timely manner
  • You clearly define and formally agree with the team what the process scope to be delivered must be (in the beginning and during the project in case of changes
  • You make a retro planning regarding the processes to be delivered, the necessary workshops, prepare these workshops thoroughly and push solutions to help the project move forward.
  • You provide qualitative process diagrams in Visio and other formats
  • You develop business processes and lead cross-divisional teams in the development of a good end-to-end process to increase customer satisfaction and reduce costs. (EBITDA contribution)
Required Skills
  • You have a thorough knowledge of relevant process domain(s). Focus on order fulfillment, provisioning are a must. Has a thorough knowledge of telecom and market and makes optimum use of this with operational experience
  • Minimum 5 years proven and relevant experience in business process management
  • English (fluent), Dutch and/or French (added value)
  • Experience with and control of a number of process techniques (elements of Lean, Six Sigma, BPM, etc.)
  • Proven leadership skills to manage effectively virtual project teams & stakeholders
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