freelance
Process Analyst Reference number: 1486
Last update: 31-07-2020, 11:31
Region: Brussels
Sector: IT
Start: 01 Sep 2020    End: 31 Dec 2020
Work experience: at least 5 years experience in process definition and mapping.
Job description
We're looking for an experienced process manager for the credit note process handling in the professional market. Credit notes are issues to a variety of professional customers – ranging from large corporate customers with complex services and products up to small-scale enterprises using off-the shelve standard products . Credit notes are issued for various reasons, finding its roots in up-stream processes such as selling, ordering, service delivery or overall compensations.
What you’ll do
  • Formalize the credit note approval process and update the delegation matrix :
  • Make sure that credit notes are fully traceable and identifiable End-to-end, from initial request, over validation and approval steps up to reimbursement
  • Make sure a fully operational, simplified and auditable set of delegation rules is implemented and working – ranging from the service agent up to executive and board level.
  • A clear R&R for each individual stakeholder in the process and a clear role definition for a future process owner.
  • Make sure the process is documented in the central process system ARIS and all working instructions are operable in the operational knowledge base
  • Make sure the delegation rules are translated into correct IT requirements for adaptation of the used IT systems.
  • Define and implement the proper reporting on the day-to-day operational process and its credit grants.
  • Stakeholders in the mission.
    Various departments will need to be consulted and their buy-in will need to be sought : Sales functions, product managers, service delivery managers, contact center representatives, collection managers and finance representatives. Interaction with other process owners.
Profile
  • You are an energetic person who can bring structure, insight, new ideas.
  • You have strong qualities to negotiate, convince others and get things done.
  • You are social, assertive, customer-friendly and put team-play first. You can rely on excellent interpersonal skills.
  • You are curious, analytical, critical and have strategic insight.
  • You have the skills to present complex, detailed problems in a short summary that contains all the elements to arrive at the right actions or conclusions.
  • You have the competence to quickly master new material and to process information of different nature and volume and transform it into something valuable.
Required Skills
  • You are fluent in English, Dutch and French (tri-lingual profile).
  • Knowledge of relevant operational processes, such as billing processes, crediting, or finance operations processes and understand their stakes.
  • Experience in stakeholder management
  • At least 5 years experience in process definition and mapping with a clear business goal in mind.
  • Skill to present complex and detailed problems in an understandable summary for all stakeholders
  • Experience with documenting processes in various ways
  • Experience with managing multiple stakeholders in a consistent way
  • Skills in presenting your analytical work in a compelling and attractive management presentation, so as to leverage buy-in with managers
  • Affinity and/or experience with finance can be an asset
Interested? Send us your resumé
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