freelance
ICT Process Manager Reference number: 655
Published: 10-12-2018, 16:34
Region: Brussels
ASAP
Work experience: Medior or Senior
Job type: Contract
Job description
Are you the talented process analyst we are looking for?

Our Client, located in Brussels, is looking for a process analyst with firm knowledge of ITIL or ISO 20 000 IT Service Management processes.
What you’ll do
  • Compare the existing IT Service Management processes (Access Management, Incident Management, Change en Release Management)
  • Determine delta, impact and effort to implement a new way of working
  • Discuss/negotiate the new way of working with all stakeholders within the organization and with the auditor
  • Document the new procedures
  • Support in implementing the new procedures, which includes training to relevant people (e.g. project managers)
Profile
  • Medior (5 to 10 years) or Senior (>10 years) experience
Required Skills
  • Good knowledge of ITIL or ISO 20 000
  • Able to write processes, procedures and working instructions
  • Analytical mindset, able to process substantial sets of information
  • Good negotiator
  • Excellent knowledge of Dutch and English
  • Experience with Jira and SNOW is a plus
Interested? Send us your resumé
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Thank you for your interest in working with Harvey Nash and we look forward to assisting you in your job search!

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