Fraud Analyst

Help Protect Customers Against Financial Crime

Are you analytical, customer-focused, and motivated to make a real impact? As a Fraud Analyst, you play a key role in detecting and preventing fraud, helping to create a safer banking environment for customers and society.

You will investigate fraud alerts, support customers who may have been victims of fraud, and work closely with specialized fraud teams to stop suspicious activity as quickly as possible.

Your Responsibilities

  • Analyze incoming fraud alerts and take appropriate actions to prevent losses.
  • Investigate fraud cases reported digitally or by phone.
  • Use fraud detection tools and techniques to identify suspicious activity.
  • Communicate with customers and provide support and guidance when fraud is suspected.
  • Handle contacts with internal stakeholders and external parties such as merchants, financial institutions, and authorities.
  • Collaborate closely with Fraud Prevention, Fraud Detection, and Fraud Investigation teams.
  • Contribute to process improvements and help strengthen fraud controls.

Your Profile

  • Bachelor's or Master's degree is preferred.
  • Perfectly bilingual in Dutch and French.
  • Good working knowledge of English.
  • Strong analytical mindset with the ability to investigate complex situations.
  • Empathetic and customer-oriented, while remaining assertive when dealing with fraudsters.
  • Proactive, resilient, and comfortable working in a target-driven environment.
  • Able to handle repetitive tasks accurately and consistently.
  • Flexible to work rotating shifts between 08:00 and 22:00, with occasional Saturday work.

What's in It for You?

  • Comprehensive onboarding and fraud training program (up to 6 weeks).
  • Ongoing training in fraud prevention, cybersecurity, financial crime, and communication skills.
  • Hybrid working model with approximately 50% remote work.
  • Opportunity to join a team of experienced fraud specialists.
  • Clear career growth opportunities towards roles such as:
    • Fraud Subject Matter Expert
    • Fraud Investigator
    • Fraud Customer Journey Expert
    • Fraud Awareness Specialist

Working Environment

You will join a dynamic team of fraud professionals dedicated to protecting customers and combating financial crime. Collaboration, continuous learning, and customer focus are at the heart of everything we do. Together, you will contribute to making the financial sector safer and more secure every day.

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