1. Job Description

Description/Role:

For the Mobile Access organization within our company, we are looking for an experienced Service Delivery Manager to support the delivery and governance of mobile network rollout projects across Belgium.

The role focuses on coordinating and managing mobile infrastructure projects, including macro mobile sites, indoor coverage solutions, network modernization initiatives, capacity expansions, and special event deployments.

This is not a purely technical engineering role. We are looking for a telecom professional with strong rollout, project management, stakeholder management, operational governance, and regulatory expertise who can successfully navigate complex multi-stakeholder environments.

The ideal candidate combines telecom industry knowledge with strong organizational and communication skills and is capable of balancing operational, commercial, regulatory, and technical considerations.

Responsibilities:

  • Manage end-to-end delivery of mobile rollout and infrastructure projects.
  • Coordinate activities related to new site builds, network upgrades, swaps, replacements, and operational handovers.
  • Support indoor coverage projects in locations such as transport hubs, shopping centers, large venues, and public buildings.
  • Act as key liaison between internal teams, mobile operators, tower companies, suppliers, landlords, and external partners.
  • Monitor project scope, timelines, budgets, quality, and risks.
  • Review and challenge project proposals, change requests, cost estimates, and Bills of Quantities (BOQs).
  • Ensure compliance with telecom regulations, permit requirements, environmental constraints, and safety standards.
  • Contribute to governance processes and project reporting.
  • Support discussions within multi-operator and site-sharing environments.
  • Provide guidance regarding telecom processes, procedures, contractual frameworks, and regulatory matters.
  • Identify opportunities for process optimization and continuous improvement.
  • Support special projects such as temporary network deployments for large-scale events and festivals.
  • Act as an all-round telecom delivery professional capable of supporting various mobile access initiatives when required.

Requirements & Qualifications:

  • Bachelor's or Master's degree or equivalent through experience.
  • Minimum 4 years of experience in the telecommunications industry.
  • Proven experience in mobile network rollout, telecom infrastructure projects, service delivery, or operations.
  • Strong understanding of the Belgian telecom market and telecom ecosystem.
  • Experience working in complex stakeholder environments.
  • Ability to manage multiple projects simultaneously.
  • Strong communication, negotiation, and influencing skills.
  • Analytical mindset with strong problem-solving capabilities.
  • Experience interacting with both technical and non-technical stakeholders.

Must have skills:

  • Mobile telecom rollout experience.
  • Experience with telecom infrastructure projects in Belgium.
  • Strong project and service delivery management skills.
  • Experience with RISS agreements and site-sharing environments.
  • Experience working with operators such as Proximus, Orange Belgium, DIGI, or infrastructure partners.
  • Knowledge of mobile site acquisition and leasing processes.
  • Knowledge of 4G/5G mobile network infrastructure.
  • Experience managing vendors, contractors, and external partners.
  • Understanding of telecom permits, regulations, and compliance requirements.
  • Stakeholder management and communication skills.
  • Experience in multi-stakeholder telecom environments.
  • Budget and cost management experience.
  • Ability to work autonomously and take ownership.
  • Knowledge of telecom governance, processes, and procedures.
  • Understanding of indoor mobile coverage solutions.

Nice to have skills:

  • Experience reviewing and managing BOQs.
  • Understanding of civil engineering and structural aspects of telecom sites.
  • Experience with Ericsson or similar mobile network vendors.
  • Experience supporting temporary mobile installations for large events or festivals.
  • Legal or regulatory exposure within telecom projects.
  • Knowledge of tower companies and passive infrastructure environments.
  • Experience driving continuous improvement initiatives.



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