Scrum Master - FTTH Program (Hybrid | Ghent, Belgium)
Job Overview
We are hiring a Scrum Master for a major telecom client in Belgium to support the delivery of a large-scale Fiber-to-the-Home (FTTH) rollout across Flanders.
You will join a dedicated program team consisting of GIS Engineers, FTTH Engineers, and a Program Manager, supporting the end-to-end delivery of the program from initial scoping through engineering and construction. In this role, your primary focus is team coaching and process facilitation. You will help multidisciplinary teams establish a structured, predictable way of working by facilitating Agile ceremonies, identifying impediments early, and ensuring transparency across the program. This is not a technical or Jira administration role-your responsibility is to improve collaboration, delivery rhythm, and team effectiveness.
Location: Ghent, Belgium
Work Model: Hybrid - 2 days per week on-site
Key Responsibilities
* Facilitate daily stand-up meetings for each team, ensuring discussions remain focused on progress, priorities, and impediments.
* Prepare and facilitate operational review meetings together with the Program Manager, providing clear visibility on progress across scoping, engineering, and construction activities.
* Support the Program Manager in preparing concise and accurate updates for Steering Committee meetings, highlighting progress, risks, dependencies, and blockers.
* Proactively identify, track, and help remove impediments, escalating issues when they exceed the team's scope.
* Coach teams in adopting a structured and consistent way of working, ensuring clear definitions of completion for each delivery stage.
* Ensure teams maintain accurate and up-to-date information in Jira so project status remains transparent and reliable. * Identify recurring process inefficiencies, capacity constraints, or delivery risks and provide practical improvement recommendations.
* Onboard new team members by introducing them to the program's Agile ceremonies, processes, and ways of working.
* Foster collaboration and continuous improvement across multidisciplinary engineering teams.
Required Skills & Experience
* Proven experience as a Scrum Master or in a similar Agile process facilitation role.
* Experience working in operational or project delivery environments such as telecommunications, infrastructure, utilities, construction, or engineering.
* Strong facilitation, coaching, and communication skills with the ability to keep meetings efficient, focused, and outcome-driven.
* Ability to explain Agile concepts in a practical, easy-to-understand manner to teams with varying levels of Agile maturity.
* Good working knowledge of Jira as an end user (boards, sprints, tickets); Jira administration experience is not required.
* Proactive mindset with the confidence to identify issues early and challenge ineffective ways of working constructively. * Experience supporting multidisciplinary technical teams (Engineering, GIS, FTTH, or similar) is considered an advantage.
* Fluent in Dutch with a good command of English for technical and program documentation.
What Success Looks Like Within the first few months, teams operate with a consistent and predictable delivery rhythm. Daily stand-ups are concise and productive, Jira accurately reflects the status of ongoing work, and blockers are identified and addressed before impacting delivery timelines. The Program Manager has reliable, up-to-date information to confidently report progress, risks, and delivery status to the Steering Committee without needing to gather updates from each team individually.
